Privacy Policy

1. Introduction

AuraWorld Services Inc. ("AuraWorld", "we", "us", or "our") is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you interact with our website, portals, and services — including our Water Delivery, Food Services, and Professional Printing & Branding Solutions.

This policy is intended to comply with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Information: Full name, job title, company name, employee ID.
• Contact Information: Email address, mailing address, phone number.
• Billing & Payment Information: Invoice details, payment method (processed via secured, PCI-DSS compliant providers). We do not store full card numbers.
• Order & Service Information: Purchase history, water delivery schedules, food service orders, print job specifications, quantities, and delivery preferences.
• Account Credentials: Username and encrypted password for client portal access.
• Usage Data: IP address, browser type, pages visited, timestamps, and device identifiers collected via cookies and server logs.
• Communications: Correspondence via email, phone, or support tickets.

3. How We Use Your Information

We use collected information for the following purposes:

• To deliver, manage, and fulfill contracted services (water delivery, food services, printing orders).
• To process payments, generate invoices, and manage billing.
• To communicate order confirmations, delivery updates, and service notifications.
• To respond to inquiries and provide customer support.
• To improve our website, services, and operational efficiency.
• To comply with legal obligations, including tax, audit, and regulatory requirements.
• To send relevant commercial communications where you have provided consent.
• To detect, prevent, and investigate fraud or unauthorized access.

4. Legal Basis for Processing

We process personal information based on one or more of the following grounds:

• Contractual necessity — to perform our services under an agreement with you or your organization.
• Legitimate interests — to operate, secure, and improve our business.
• Legal obligation — to comply with applicable laws.
• Consent — where you have expressly opted in (e.g., marketing communications).

5. Disclosure of Information

AuraWorld does not sell personal information. We may share information with:

• Service Providers: Third-party logistics partners, printing suppliers, food vendors, and IT service providers engaged to deliver contracted services under data processing agreements.
• Payment Processors: Secure, PCI-DSS compliant processors for billing transactions.
• Professional Advisors: Legal, accounting, and compliance consultants under confidentiality obligations.
• Regulatory Authorities: Where required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or asset sale, with appropriate confidentiality protections.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Retention periods vary by category:

• Client account and transactional records: 7 years (in accordance with Canadian tax and audit requirements).
• Communication records: 3 years from last contact.
• Website usage logs: 12 months on a rolling basis.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to marketing communications at any time.
• Request deletion of personal information where no legal obligation to retain exists.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada or applicable provincial authority.

To exercise any of these rights, please contact us at solutions@auraworld.ca.

8. Cookies & Tracking Technologies

Our website uses essential cookies to enable core functionality and session management. Analytics cookies may be used to understand site usage. You may manage cookie preferences through your browser settings. Disabling cookies may affect certain site features.

9. Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, or disclosure. See our Security Policy for full details.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on our website. Continued use of our services after any update constitutes acceptance of the revised policy.

11. Contact Us